WhatsApp help FAQ πŸ‡²πŸ‡Ύ EN · MYR expand_more
Closed · back at 9am

Talk to a real human.

WhatsApp is fastest β€” most messages get a reply in under 10 minutes during opening hours. Email and phone work too, or come find us at the Tanjung Gemok jetty counter.

mail
< 24 h reply

Email

Best for refunds, group rates (10+ pax), agent applications, and anything that needs an attachment or paper trail.

hello@tiomanspeedboat.com edit Compose email
call
9am – 5pm

Phone

Office hours only. Helpful when WhatsApp can't capture the nuance β€” language preferences, hearing accessibility, or older bookings.

+60 19-830 1228 call Call now
When & what

Hours, and who handles what.

Pick the right channel and you'll save yourself a back-and-forth. Most things you need are covered below.

Visit us

Tanjung Gemok jetty counter.

Walk-ins welcome, but pre-booked tickets always board first. Park, check in at our counter, and the boat is a 30-second walk away.

location_on
Address
Kaunter No. 5
Terminal Jeti Penumpang Tanjung Gemok
26820 Kuala Rompin, Pahang, Malaysia
GPS coordinates & navigation links →
schedule
Counter hours
Daily 9:00 AM – 5:00 PM
Extended on peak weekends & school holidays
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Bring with you
E-ticket QR or booking reference, plus IC / passport for the boarding manifest.
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Parking
Secured lot on-site · parking guide & rates →
directions Open in Google Maps

Ready to book?

Skip the queue at the counter — lock in your seat, get an instant QR ticket, and breeze through boarding at Tanjung Gemok.

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