Terms governing the
carriage of every passenger.

Fares apply only to carriage from the departure jetty (Tanjung Gemok or designated Tioman jetty) to the destination jetty. Fares exclude ground transport, accommodation, food and beverages, marine park fees, and any other ancillary services unless specifically stated. We are strictly a point-to-point carrier and shall not be responsible for connecting transportation, accommodation, or any other arrangement.

Children aged 2 to 11 years (Malaysian and foreign) are entitled to discounted fares as published on the Website.

Infants aged between 30 days and under 2 years (24 months) on the date of travel may travel at the infant fare and must be seated on an accompanying adult’s lap throughout the crossing. Only one (1) infant is permitted per accompanying adult.

Any government taxes, marine park entry fees, jetty fees, or insurance surcharges imposed by Malaysian authorities or jetty operators are in addition to our fares and shall be borne by you. Such fees may change without prior notice and you shall bear them as and when they fall due, even after your booking has been confirmed.

Unless otherwise stated, all transactions are in Malaysian Ringgit (MYR). All fares, schedules, and routes published are correct at the time of publication and are subject to change at any time without prior notice.

A booking is confirmed only after full payment of the fare has been received and we have issued you a booking reference and/or Itinerary.

Online bookings must be made at least 2 hours before the scheduled departure time. Bookings made within 2 hours of departure are subject to availability and must be made at our jetty counter.

Group bookings (10 or more passengers) are subject to specific terms that may differ from individual bookings. Please contact us at hello@tiomanspeedboat.com for group booking arrangements.

Once a booking has been confirmed, sailing changes are subject to the following:

• Inside 48 hours of scheduled departure — no changes are permitted.
• Outside 48 hours of scheduled departure — changes are permitted subject to a change fee as published in our Fee Schedule, plus any applicable fare difference.
• If a lower fare is available, no refund of the difference will be made. If the new sailing is in a higher fare class, the difference must be paid before the change is confirmed.
• Route changes are not permitted. A booking from Tanjung Gemok to Tekek cannot be changed to Tanjung Gemok to Salang and vice versa.
• The change is not confirmed until we issue a new Itinerary or booking reference.

Once a booking has been confirmed, you may not substitute the named passenger with another person.

Promotional fares are subject to availability and may carry additional restrictions on changes, refunds, and cancellations.

We accept FPX online banking, Visa, Mastercard, Touch ‘n Go eWallet, GrabPay, and Boost. Payment must be received in full at the time of booking.

Boarding gates close 20 minutes prior to the scheduled departure time. It is the passenger’s responsibility to arrive at the jetty with sufficient time for boarding procedures.

We reserve the right to deny boarding without refund if:

• You arrive after the boarding cut-off time;
• You fail to present valid identification or required travel documents;
• Full payment of the fare and any applicable charges has not been received;
• In our reasonable opinion, you are under the influence of alcohol or drugs, or are behaving in a violent, abusive, or disruptive manner;
• Boarding is prohibited by any applicable government, port, or maritime authority.

All passengers must produce original valid identification:

• Malaysian adults (12 years and above): original NRIC (MyKad);
• Foreign adults: original valid passport from their country of issuance;
• Children under 12: original birth certificate or NRIC (MyKid).

Children below the age of 12 will not be accepted for carriage unless accompanied by a person at least 18 years of age.

For safety reasons, our Vessels can carry a maximum of 2 passengers per sailing with reduced mobility. We may require such passengers to travel with a companion. Passengers with medical conditions or illnesses are required to:

• Produce a valid medical certificate dated no more than 7 days from the date of travel;
• Sign a Limited Liability Statement before boarding confirming fitness to travel.

For the safety of other passengers, we reserve the right to deny boarding to passengers suffering from infectious, contagious, or chronic diseases at our sole discretion. We do not provide special assistance, wheelchair service, or medical care on board.

Pregnant passengers must inform us of their pregnancy at least 30 minutes before boarding:

• Up to 27 weeks (inclusive): must sign a Limited Liability Statement before boarding;
• 28 to 34 weeks (inclusive): must produce an approved doctor’s medical certificate and sign a Limited Liability Statement;
• 35 weeks and above: not permitted to board our Vessel.

We reserve the right not to carry infants 30 days old or below. We may, at our absolute discretion, carry such infants when authorised in writing by a medical practitioner and when the parent signs a Limited Liability Statement.

Each passenger (except infants) is permitted one (1) checked baggage and one (1) cabin bag:

Cabin bag

Must not exceed dimensions of 56cm × 36cm × 23cm and must not weigh more than 7 kg.

Checked baggage

Must not exceed 20 kg per passenger.

Excess baggage may be carried at our discretion subject to an additional fee, depending on available cargo space. Mobility devices (manual wheelchairs, walking frames) are carried free of charge up to a maximum of 35 kg.

We reserve the right to refuse carriage of:

• Items not properly packed in suitable containers;
• Items that endanger the Vessel or other persons (dangerous goods);
• Items prohibited by Malaysian law;
• Fragile or perishable items at the passenger’s risk;
• Live or dead animals (except trained service animals with prior arrangement);
• Human or animal remains;
• Fresh or frozen seafood that is not properly sealed and packed;
• Firearms, ammunition, knives, or sharp objects;
• Explosives, flammable gases, flammable liquids, oxidising materials, corrosive materials, radioactive materials, or magnetic substances;
• Electronic cigarettes and vaping devices.

All items brought on board are at the passenger’s own risk. This includes money, jewellery, precious metals, electronic devices, computers, cameras, video equipment, passports, identification documents, title deeds, manuscripts, and similar items.

For safety and security reasons, we may require you and your baggage to undergo a manual or scan search. Refusal to comply with such searches shall result in refusal of carriage without refund.

Smoking in any form, including electronic cigarettes and vaping, is strictly prohibited on board.

• Outside food is not permitted on board out of respect for all cultures and religious beliefs.
• Non-halal food items, including pork and pork-derived products, are strictly prohibited on board.
• Non-perishable items such as chocolates, biscuits, and crisps are not allowed to be consumed on-board.
• Pungent-smelling fruits including durian and jackfruit are strictly prohibited.

We will use our best efforts to adhere to published schedules. However, sailing times are subject to change due to weather conditions, sea conditions, mechanical issues, government directives, or operational reasons. We are not liable for any loss incurred as a result of such changes.

In the event we cancel, divert, or reschedule a sailing, we shall, at our discretion:

• Carry you on the next available sailing without additional charge, where space is available;
• Retain the value of your fare as credit for future travel within 90 days of the original sailing date; or
• Refund the value of your fare to your original payment method if cancellation occurs 3 or more hours before the original scheduled departure time.

Full breakdown of options is set out in our Refund & Cancellation Policy.

Tioman SpeedBoat operations are suspended during peak monsoon season, typically from 1 November to 28 February, in accordance with the Malaysian Marine Department safety regulations. Bookings during this period are not accepted. Operations resume on 1 March each year.