Your questions,
answered.

For peak weekends, public holidays, and school holidays, book 4–6 weeks in advance. For mid-week shoulder season travel, 1–2 weeks ahead is usually sufficient.

Visit our speedboat booking page, select your sailing details, enter passenger information, and pay online. Your e-ticket is delivered to your email within 5 minutes.

Yes, but you must enter their correct names, ID numbers, and contact details. The named passenger must be the traveller — tickets are non-transferable.

Yes. Both one-way and return tickets are available. Return tickets are usually priced lower than two separate one-ways.

Try alternative dates, different sailing times, or alternative destination jetties. You can also check Tanjung Gemok over Mersing — Tanjung Gemok has more frequent departures.

FPX online banking, Visa/Mastercard credit and debit cards, e-wallets (TNG, GrabPay, Boost), and cash at the Tanjung Gemok jetty counter.

Yes. All payments are processed through a 256-bit SSL encrypted gateway that is PCI DSS compliant and uses 3D Secure authentication.

Prices are in Malaysian Ringgit (MYR). If your card is in a foreign currency, your bank converts at their prevailing exchange rate.

No. The price shown at checkout is the final price. We do not add processing or gateway fees.

Online check-in opens 24 hours before your scheduled sailing time.

Arrive at least 60 minutes before scheduled departure. Boarding closes 20 minutes before sailing — do not cut it close.

Original NRIC for Malaysians, original passport for foreigners. Photocopies and screenshots of ID are not accepted.

Boarding closes 20 minutes before scheduled departure. Passengers who arrive after boarding closes are subject to denied boarding without a refund, per Section 6.1 of our Terms and Conditions.

Changes after a missed departure are subject to seat availability. Contact us immediately on WhatsApp or phone. Standard reschedule fees may apply.

1 main bag (recommended maximum 20 kg) plus 1 small personal item per passenger. Oversized or overweight items may be refused.

No. Durian and other pungent fruits are strictly prohibited on board. Note that most Tioman Island accommodations also prohibit durian on their premises.

Outside food is not permitted during the crossing. Please eat before boarding or plan to eat after arriving on Tioman.

Sealed, unopened alcohol stored in your main bag is permitted. Open alcohol and alcohol consumed on board are not permitted.

Pets are not permitted on board. Service animals may be permitted with advance arrangement — please contact us before booking.

Child fare applies from 2 years to under 12 years. Adult fare applies from age 12. Infants aged 30 days to under 2 years travel at infant fare and must be lap-held.

Infants must be at least 30 days old on the date of travel. Newborns under 30 days are not permitted on board.

No. Infants must be lap-held by a responsible adult throughout the crossing. No infant seats are available on the speedboat.

No. Passengers under 12 years must be accompanied by a responsible adult at all times, including boarding and disembarkation.

Pregnancy must be declared at booking. Travel eligibility depends on week of gestation. See Terms and Conditions Section 8.3, or contact us before booking for advice.

We accommodate up to 2 passengers per sailing with reduced mobility. A medical certificate and signed Limited Liability Statement may be required. Please contact us in advance to arrange boarding assistance. See Terms and Conditions Section 8.2.

Yes, subject to our refund and cancellation policy. The refund amount depends on how far in advance you cancel relative to your sailing time.

Yes, up to 24 hours before your sailing. Your first reschedule is typically free of charge.

7–14 business days for credit/debit cards and bank transfers; 3–7 days for e-wallets. Exact timing depends on your payment provider.

You are entitled to a full 100% refund or a no-fee reschedule to any available sailing at your choice.

Visit Manage My Booking with your booking reference and email address. If you don't have your reference, contact us with your name and travel date and we'll locate the booking.

Approximately 90 minutes from Tanjung Gemok Jetty to the nearest Tioman jetty stop. Sailings to Salang (the furthest stop) take slightly longer.

Yes. Typical daily schedule includes morning sailings (7:30–11:00 AM) and afternoon sailings (1:00–4:00 PM). Check our routes page for the live schedule.

Daily scheduled sailings to Genting, Paya, Tekek, Air Batang (ABC), and Salang. Charter sailings to Nipah and Juara are also available on request.

Outbound: Tanjung Gemok → Genting → Paya → Tekek → ABC → Salang. Return: Salang → ABC → Tekek → Paya → Genting → Tanjung Gemok.

1 November to 28 February each year is the mandatory monsoon closure. All speedboat and ferry services are suspended during this period.

No. December falls within the monsoon closure period (1 November – 28 February). All boat services are suspended and the island is effectively closed to tourists.

When we cancel or delay a sailing due to weather or sea conditions, you are entitled to a 100% refund or a no-fee reschedule to any available sailing.

1 March each year. Bookings open from this date. The season typically runs through to 31 October.

Tekek — the main hub with the island's airport, duty-free shops, ATMs, and the widest variety of accommodation from budget guesthouses to resorts.

Salang — Tioman's recognised dive hub with the highest concentration of PADI-certified dive operators and direct access to top dive sites.

Genting is the closest to the mainland and has several family-friendly resorts. Paya is popular for families who want calm shallow waters ideal for snorkelling.

ATMs exist at Tekek but are limited and can run out of cash, especially on peak weekends. Other jetties have no ATMs at all. Withdraw sufficient cash on the mainland before sailing.

Yes. Tioman Island is a designated duty-free zone. Alcohol, chocolates, perfumes, and some electronics are significantly cheaper than on the mainland.

SKS Airways operates limited flights from Subang Skypark Terminal (SZB) to Tioman Airport. Schedules are seasonal and limited. Most travellers use the speedboat — it is the most reliable, frequent, and affordable way to reach Tioman.

Yes, strongly. We recommend cover for trip cancellation, baggage loss, and — most importantly — medical evacuation, as medical facilities on the island are very limited. Check that your policy covers water activities if you plan to dive or snorkel.

The Tanjung Gemok crossing takes approximately 90 minutes, comparable to Mersing's 90–120 minutes. The bigger differences are the vessel and the schedule: we operate modern full-cabin air-conditioned speedboats with 36 seats and a reliable daily schedule, whereas Mersing routes typically use larger open-deck ferries.

WhatsApp or call 60198301228, or email hello@tiomanspeedboat.com. Our team is available 9:00 AM – 5:00 PM MYT daily during the operating season.

9:00 AM – 5:00 PM Malaysia Time (MYT), daily during the operating season from 1 March to 31 October. Email is monitored daily; WhatsApp is the fastest channel.

Yes. Our team is fluent in English, Bahasa Malaysia, and Mandarin. Reply language matches whichever you write in.

Within 24 hours during the operating season; faster during business hours. For urgent matters, WhatsApp gets a reply in under 10 minutes during opening hours.