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Self-service support centre

Tioman SpeedBoat Help Centre

Quick answers, step-by-step guides, and self-service tools for bookings, baggage, refunds, and more. Most queries can be resolved instantly without contacting us.

Manage my booking Chat on WhatsApp

How to book your speedboat ticket

Step-by-step guide for online booking, phone booking, and walk-up booking at the jetty.

Booking guide

How to check in online

Save time at the jetty. Online check-in opens 24 hours before your sailing.

Check-in guide

Baggage allowance

What you can bring on board, weight limits, and prohibited items.

Baggage rules

Child and infant fares

Age categories, pricing tiers, lap-held infant policy, and required documentation.

Child fares
Booking and Payment
How to book
Step-by-step booking process
Where to purchase
Online, agents, jetty counter
Payment methods
FPX, credit cards, e-wallets accepted
Refund and cancellation
Refund eligibility and process
Lost ticket recovery
Resend booking confirmation
Travel Day
Online check-in
Check in 24 hours before your sailing
Baggage rules
Weight, size, prohibited items
Child and infant tickets
Age-based pricing and rules
What to bring
Tropical packing essentials
Schedules and Operations
Sailing routes
All available routes
Tioman jetties
Choose your destination
Tanjung Gemok jetty info
Mainland jetty guide
Tioman Trip Planning
Best time to visit
When to plan your trip
Monsoon season
Closure dates and information
Weather by month
Detailed climate data
Hotels near jetty
Where to stay before sailing
Policies and Legal
Quick actions

Self-Service — No waiting required

Most things you need can be done instantly without contacting our team.

Manage my booking Look up, check in, download ticket
Resend confirmation Find your booking by reference
Refund policy Eligibility, process, deadlines
Sailing status Today's schedule and routes
Full FAQ All common questions answered
Common questions

Frequently Asked Questions

How do I contact Tioman SpeedBoat customer service?
Phone 60198301228 (operating hours), WhatsApp the same number, email hello@tiomanspeedboat.com, or visit us in person at the Tanjung Gemok jetty counter during operating hours.
What are Tioman SpeedBoat customer service hours?
Phone and WhatsApp support are available daily during operating season (1 March to 31 October), 9:00 AM to 5:00 PM Malaysia Time. Email is monitored daily with replies within 24 hours.
Can I book my ticket on the day of travel?
Same-day walk-up booking is possible if seats are available. Peak weekends and public holidays often sell out in advance. We recommend booking online at least 24–48 hours before your preferred sailing.
What if my question is not in the help centre?
Visit our full FAQ for a comprehensive Q&A, or contact our support team directly via phone, WhatsApp, or email.
See all frequently asked questions

Still need help?

All contact options

Ready to book?

Lock in your seat online and get an instant QR ticket delivered by email. Skip the queue at the Tanjung Gemok counter on travel day.

Book a speedboat Manage existing booking