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confirmation_number Ticket Recovery Guide

Lost your Tioman SpeedBoat ticket?

Recovery is straightforward. Visit /manage/ with your booking reference to instantly resend your e-ticket. If you don't have the reference, our team can locate your booking with your name and travel date. You can also board without a printed ticket if your booking exists in our system.

manage_search Recover via /manage/ WhatsApp our team
Fastest method

Quick recovery via /manage/

If you have your booking reference number, self-service takes under a minute.

1

Visit /manage/

Open the booking management portal to look up any existing booking.
open_in_new Open /manage/
2

Enter your recovery details

You need both of the following:
  • Booking reference number
  • Email or phone number used during booking
3

View your booking

The system displays your sailing date and time, destination jetty, passenger names, booking status, and download options for your e-ticket.
4

Resend your e-ticket

Choose how to receive it:
  • Email Ticket — resent to the email used during booking
  • WhatsApp Ticket — sent to the phone used during booking
  • Download PDF — save directly to your device
No reference number?

I don't have my booking reference.

Recovery is still possible. Most passengers find their reference in step one or two.

1

Search your email inbox

Check your inbox and spam folder for any of these:
  • Emails from @tiomanspeedboat.com
  • Subject lines containing "booking confirmation" or "Tioman SpeedBoat"
  • Sender name "Tioman SpeedBoat"
2

Check your bank statement or e-wallet

Find the transaction showing "Tioman SpeedBoat" or a similar merchant name. The booking reference may appear in the transaction note.
3

Contact our support team

Have the following ready when you contact us:
  • Full passenger names (as on IC or passport)
  • Approximate booking date
  • Travel date
  • Email or phone used during booking
  • Last 4 digits of payment card (if available)
Identity verification may be required.
chat
WhatsAppFastest response
 call
+60 19-830 1228Daily 8am – 6pm
 mail
[email protected]Reply within 24 h
Wrong credentials

Forgot the email or phone you used?

Try common combinations first, then contact our team for verified manual recovery.

1

Try common combinations

  • Personal email address
  • Work email address
  • A family member's email or phone, if they helped book
  • Old or secondary phone numbers
2

Contact our team for manual recovery

Provide as many of these as possible:
  • Booking reference number (if known)
  • Full passenger names and travel date
  • Original payment method details for identity verification
For added security, we may ask verification questions before disclosing booking information.
chat
WhatsAppFastest response
 call
+60 19-830 1228Daily 8am – 6pm
Day-of emergency

Lost ticket on sailing day.

Arrive at Tanjung Gemok jetty with your original IC or passport. Counter staff can verify and board you.

1

Go directly to the ticketing counter

Counter staff can look up your booking using your original IC or passport, booking reference (if remembered), or your booking name and travel date.
2

Identity verification

Show your original IC or passport for confirmation. Each passenger needs their own ID present.
3

Receive your boarding pass

Counter staff will print or email your boarding pass on the spot.
4

Proceed to boarding

Board your sailing as normal. The boat is a 30-second walk from the counter.
schedule
Allow 30+ minutes for counter verification during peak times. Boarding closes 20 minutes before scheduled departure — plan accordingly. If you are travelling to the jetty right now, call +60 19-830 1228 for immediate assistance.
Rare situations

What if my booking cannot be found?

In rare cases a booking may not appear in our system. Here are the most common reasons and what to do.

help_outline Possible reasons

  • Booking made through an unauthorised reseller (not in our system)
  • Payment did not complete successfully
  • Booking was actually with the Mersing operator, not Tioman SpeedBoat
  • Booking was for a different date than expected

checklist Steps to take

  • Verify your booking confirmation email exists
  • Check the sender domain — legitimate emails come from @tiomanspeedboat.com
  • Check your bank statement for a completed payment
  • Contact our team with all available details
security
Identity protection policy: we do not share booking information without verification, and we do not process refunds or rebookings without confirming the booking exists. Suspicious confirmation emails from unknown sender domains can be forwarded to [email protected] for verification.
Avoid it next time

Avoiding lost tickets in the future.

A few habits after booking and before travelling ensure your ticket is always within reach.

mark_email_read

After booking

  • Save the confirmation email to a dedicated folder immediately
  • Screenshot the e-ticket QR code to your camera roll
  • Forward the email to a backup address
  • Save the booking reference in your phone notes
flight_takeoff

Before travelling

  • Print a paper copy of your e-ticket
  • Save the e-ticket PDF offline on your phone
  • Back up to cloud storage — Google Drive, Dropbox, or iCloud
  • Confirm the QR code scans before leaving home
group

For groups

  • One designated person manages all bookings for the group
  • Set a backup contact email for the group leader
  • Add sailing dates and booking references to a shared calendar
  • Each passenger keeps a copy of their own passenger name and reference
Common questions

Frequently asked questions.

I lost my Tioman SpeedBoat e-ticket. What do I do?

Visit /manage/ and look up your booking using your booking reference and the email or phone used during booking. Your e-ticket can be resent instantly. If you don't have the booking reference, contact us at +60 19-830 1228 with your name and travel date.

I can't find my booking confirmation email. Is my booking lost?

Not necessarily. Check your email spam folder and look for emails from @tiomanspeedboat.com. If still not found, contact us with your name, travel date, and approximate booking date — we can locate the booking from our end.

Can I board without my printed ticket?

Yes, if your booking exists in our system. At the Tanjung Gemok jetty counter, show your original IC or passport for identity verification. Counter staff will look up your booking and provide a boarding pass.

I forgot the email I used to book. How do I recover my booking?

Contact our team at +60 19-830 1228 with your booking reference (if known), passenger names, travel date, and any other identifying details. Identity verification will be required before we disclose booking information.

My booking confirmation email looks suspicious. Is it real?

Legitimate Tioman SpeedBoat emails come from @tiomanspeedboat.com. If your email comes from a different domain or contains unusual formatting, it may be from a third-party reseller or a scam. Forward it to [email protected] for verification.

I think I made a duplicate booking. How do I check?

Visit /manage/ with each booking reference, or contact us with your email or phone number and we can check all bookings under your name. Duplicates can be cancelled with a refund, subject to our refund policy.

My sailing is in 2 hours and I can't find my ticket. What do I do?

Go directly to Tanjung Gemok jetty with your original IC or passport. Counter staff will look up your booking and provide a boarding pass. Allow 30 minutes for verification during peak times. Call +60 19-830 1228 if you are still travelling to the jetty.

Found your booking? Get your ticket.

Visit /manage/ to download or resend your e-ticket instantly. Can't find the booking? Our team is standing by to help.

manage_search Go to /manage/ chat WhatsApp +60 19-830 1228