How to Reschedule Your Tioman SpeedBoat Ticket
Reschedule up to 24 hours before your sailing via self-service or by contacting our team. No fee for the first reschedule — fare difference applies if the new sailing is more expensive. For changes within 24 hours of departure, contact us directly.
Reschedule quick reference.
How to reschedule via /manage/
The fastest method. Complete a reschedule in under two minutes if you have your booking reference.
Look up your booking
Select “Reschedule”
Choose your new sailing
- New date — must be at least 24 hours before your original sailing
- New time — morning or afternoon sailings, subject to availability
- New destination jetty — change from Tekek to Genting, Paya, ABC, Salang, or vice versa
Confirm availability
Pay any fare difference
- New sailing more expensive (peak weekend, public holiday): pay the difference
- New sailing less expensive: refund applied, subject to conditions
- Same price: no payment required
Receive your updated e-ticket
Reschedule by phone or WhatsApp.
For complex reschedules, group bookings, or last-minute changes, contact our team directly.
Reschedule cut-off times.
Self-service reschedule is available up to 24 hours before your scheduled sailing time.
| Original sailing: | Saturday 9:00 AM |
| Reschedule cut-off: | Friday 9:00 AM |
Reschedule fees & costs.
Most rescheduling is free. Fees and fare differences only apply in specific circumstances.
Standard reschedule
- First reschedule: no fee (within 24-hour cut-off)
- Fare difference applies if new sailing is more expensive (peak weekend or holiday)
- Refund may apply if new sailing is cheaper, subject to conditions
Last-minute (<24 hours)
- Subject to availability and operator discretion
- Service fee may apply
- Multiple reschedules may also incur fees
- Contact our team directly for assistance
Operator-initiated (e.g. weather)
- No fee — operator cancellations are processed free of charge
- New sailing date confirmed by our team
- Original fare credited 100%
- Standard cut-off restrictions do not apply
What if my preferred date is not available?
If your new preferred date is fully booked, try these options in order.
Group rescheduling.
Groups travelling together must move as one booking — partial rescheduling is not available.
- All passengers in the booking must travel on the new date (no split bookings)
- Original group seating block may not be available on the new date
- Subject to availability for the entire group size
- Contact our team for assistance with large group reschedules
Reschedule limitations.
Rescheduling is not possible in the following circumstances.
- Less than 24 hours before original sailing (unless operator-cancelled)
- Already used the maximum number of reschedules (typically 2)
- New date falls outside operating season (1 March to 31 October)
- New date is during monsoon closure (1 November to 28 February)
- Original booking is already cancelled — request a refund instead
Frequently asked questions.
Can I reschedule my Tioman SpeedBoat ticket?
Yes. You can reschedule up to 24 hours before your scheduled sailing via /manage/ or by contacting our team. The first reschedule is typically free; fare difference applies for more expensive sailings.
How do I reschedule online?
Visit /manage/, look up your booking with your reference number and email or phone, select “Reschedule,” choose your new sailing date, time, and destination jetty, then confirm. Your updated e-ticket is sent to your email.
Is there a fee to reschedule?
The first reschedule within the 24-hour cut-off is typically free. A fare difference applies if your new sailing is more expensive (such as a peak weekend or public holiday). Multiple reschedules may incur additional fees.
How many times can I reschedule?
Most bookings allow up to 2 reschedules. Subsequent reschedules may require contacting our team and may incur fees. Contact us at +60 19-830 1228 for assistance.
Can I reschedule within 24 hours of sailing?
Self-service reschedule via /manage/ is disabled within 24 hours of departure. Contact our team directly at +60 19-830 1228 for emergency rescheduling. Subject to availability and operator discretion.
What if my new preferred date is fully booked?
Try alternative dates (1–2 days before or after), different sailing times, or alternative destination jetties. Genting, Paya, and ABC often have better availability than Tekek and Salang. We can also add you to a wait list, or you can cancel for a refund subject to our refund policy.
Will my seat selection carry over to the new date?
SpeedBoats operate open seating — seats are not pre-assigned. Original group seating blocks may not be available on the new date and are subject to availability.
Can I change my destination jetty when rescheduling?
Yes. When rescheduling you can change to any Tioman jetty (Genting, Paya, Tekek, ABC, or Salang), subject to availability on the new date and sailing.
What happens if the operator cancels my sailing?
Operator-initiated cancellations (typically due to weather) are rescheduled at no fee and without standard cut-off restrictions. Our team will contact you to confirm a new sailing date. Your original fare is credited 100%.
Ready to change your sailing date?
Visit /manage/ to reschedule instantly. Need assistance? Our team is available daily for complex reschedules, group bookings, and last-minute changes.